Frequently Asked Questions

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Are you licensed and Insured?

Yes, we’re licensed and insured to meet the requirements of most cities and county insurance requirements for events at parks.

What areas do you serve?

We serve most cities in Southwest Riverside County, including Temecula, Murrieta, Winchester, French Valley, Menifee, Wildomar, Lake Elsinore and other nearby areas.

 Do you set up at parks?

Yes, we’re licensed and insured to set up at parks.  Please be sure to check your city / county insurance requirements prior to making reservation.  You are also responsible for reserving space at a park.

 How much time do I need to make a reservation?

We would require at least one week prior to your event to make a reservation.  However, we understand, there may be circumstances for short-notice reservations.  In this instance, we’ll work with you, depending on availability.

 How long can I keep my rental units?

Inflatable rentals are for a full day use on the day of your event, unless prior arrangements are made for overnight or weekend rentals.

 What surface is required for Inflatable Set Up?

Surface must be generally flat with grass or concrete.  Please be sure to let us know if you’ll be setting up on a cement concrete surface, so we can bring the appropriate equipment.

 How much space do I need to set up Inflatable?

Most of our inflatable units range in size from 13’ x 13’ to 23’ x 20’.  Please contact us by phone or check our website for specific product dimensions.  Remember, for safety precautions, you will need at least 3 feet of space around each inflatable unit

  Do I need to be present on day of delivery?

An adult, 18 years or older must be present at time of delivery and pick up.  You will be required to sign our rental terms and conditions and go over operating safety instructions.

  Deposit / Payment

Depending on your total rental amount, we may require credit card information to secure your reservation.  Your credit card will only be charged in the event that you do not notify us of cancellation within 7 days prior to your event.  Full payment in cash or certified check is due on day of delivery.

 What is your Cancellation Policy?

Cancellations should be made 7 days prior to your event to avoid paying a cancellation fee. A minimum cancellation fee of $35 will be assessed if you cancel your order within 72 hours of scheduled delivery.  In the event of incremental weather, we’ll work with you to either reschedule your event, or cancel at no charge.